Valuables: Jewelry, Money, Medicine, Laptops, Documents, Keys, Gold, or Silver.

Hazardous / Flammable Materials: Propane Tank, Matches, Cleaning Products, Firearms, Ammunition, Aerosols, Paint, Motor Oil, Gasoline. We also ask you drain the oil and gas from your lawn mower and clear of loose grass clippings. Please clean ash and grease from BBQ.

Perishables: Food and Plants.

Do NOT pack your liquids of any kind. One leaky bottle can ruin a lot of boxes and furniture. This includes olive oil, cleaning products, water, liquor, wine, beer, sodas, vinegar, liquid soaps, and candles (melt).

Yes, we provide basic assembly and disassembly services..

Yes, we do basic disconnect and reconnects of Washer/Dryers. 

We DO NOT provide any additional electrical or plumbing services. Dryers come with either a “3 prong” or “4 prong” power cord. If your new home has the incorrect type of outlet in the wall you will have to install a new power cord on your dryer. Next Step Moving does not offer this service.

We prefer you remove all items from your dresser drawers for two reasons. 

(1) It makes the furniture lighter for our movers to lift without hurting themselves or the furniture.

(2) we must tip dressers to carry them or load them on dollies. 

The extra weight inside the furniture can cause damage to the legs of the furniture when we move it.

Any assembly that requires drilling into your walls. Specifically we do not remove or install tv mounts or speakers. Next Step Moving will assist you by lifting TVs off the wall. It is the customer’s responsibility to have the TV disconnected.

Yes. Check more about our certificates!

Yes,

We recommend that you rent at least one furniture pad for every piece of furniture you want loaded into your rental truck. This includes one for every small item such as dining room chairs, nightstands, and small shelves. You will need 2-3 pads for every large piece such as dressers, couches, armoires, etc. We typically recommend at least 2-3 dozen pads for smaller rental trucks (14′-17′) and upwards of 4-8 dozen for the larger rental trucks (20′-26′).

Customers are welcome to call on Sundays to inquire about a move but our service days are Monday-Saturday.

Our crews always arrive with a 26 ft. truck, dollies, pads, straps, shrink wrap, and tools.

Unless labor only services were order. In taht case we will not bring a truck. 

Typically we will not schedule a move to start after 12 pm. Regardless of how small or large it is.

Tipping is not required or expected. However, our movers appreciate tips very much! Our tips average $40-$60 per mover for local moves.

Call as soon as you find out that your move can not be executed the day you have scheduled. We will do our best to accommodate your needs.

We ask that you call and cancel at least 3 days prior to your move date or as early as possible.

Please contact your Move Coordinator, and they will send you a Damage Claim Form. NSM carrier’s liability for loss or damage to any shipment is $1.20/lb per article (2X TXDMV minimum requirement of $0.60/lb).

We prefer you are present for all or most of the move.

Yes.